Frequently asked questions

How can I pay?

Orders are prepaid only. Available payment options are shown at checkout.

How do I track an order?

Use the Track your order page with your order number and billing email, or sign in to your account.

Will natural beads and crystals vary?

Natural colour, shape and surface texture can vary between individual pieces. Check the product details before ordering.

How should I care for my jewellery?

Keep it dry, avoid perfume and cleaning chemicals, and store separately in a soft pouch.